Grapwin's Terms and Conditions — Fully in English

By using Grapwin's website, mobile app, or any of its services, you are considered to have agreed to these Terms and Conditions. Grapwin is an online gaming and entertainment platform operated for users in Bangladesh.

These Terms and Conditions have been prepared in Bengali so that all Grapwin members can understand them with ease. If any section is unclear, please reach out to our Bengali customer support team.

To use Grapwin's services, you must be of legal age and comply with all applicable laws in your jurisdiction. Accessing Grapwin from a location where online gaming is prohibited by law is not permitted.

Age Restriction

You must be at least 18 years old to open an account and play on Grapwin. By registering, you confirm that you are of legal age. Grapwin may request identity verification at any time to confirm your age.

One Account Policy

Each user may register only one account. If multiple accounts are found sharing the same device, IP address, or payment method, all such accounts will be closed and any balances may be forfeited.

Accurate Information

You must provide accurate and truthful information at registration. Grapwin reserves the right to terminate any account found to have used incorrect or false information.

• Please provide your correct name and date of birth.
• Use an active mobile number.
• Use only payment methods registered in your name.
• Keep your account password confidential and do not share it with anyone.

Deposit

Deposits on Grapwin can be made via bKash, Nagad, and Rocket. The minimum deposit amount is BDT 100. Deposits are typically credited to your account instantly. If there is a delay due to a technical issue, please contact support with your receipt.

Withdrawal

Withdrawals can only be processed to the same payment method used for the deposit. The minimum withdrawal amount is BDT 500. Withdrawal requests are typically processed within 1 to 3 hours.

• KYC verification may be required before a withdrawal can be processed.
• Withdrawals may be temporarily suspended if suspicious activity is identified.
• Wagering requirements must be met before any bonus winnings can be withdrawn.

Grapwin regularly offers a variety of bonuses and promotions. Each offer comes with specific terms that must be read before use.

Welcome Bonus

New members will receive a welcome bonus on their first deposit. To withdraw funds from this bonus, the specified wagering requirements must be met.

General Bonus Terms

• Bonuses may only be used to play games on the Grapwin platform.
• Multiple bonuses cannot be active at the same time.
• A maximum withdrawal limit may apply to bonus winnings — details will be specified in each offer.
• Attempting to abuse bonuses or claim bonuses across multiple accounts may result in account termination.
• Grapwin reserves the right to modify or cancel any promotion at any time.

All games on Grapwin are powered by RNG (Random Number Generator) technology, ensuring every result is completely random and fair. Live Casino games run in real time, and the live dealer's decisions are final.

Game Result Disputes

In the event of a dispute over a game result, Grapwin's server logs will serve as the definitive record. Any complaints regarding results must be submitted to support within 48 hours.

Technical Issues

Grapwin is not liable for game interruptions caused by internet disconnection or device issues. However, if a game is cancelled due to a server error, your stake will be refunded.

The following activities are strictly prohibited on the Grapwin platform. Any violation may result in permanent account closure and forfeiture of the account balance.

• Opening multiple accounts under the same individual's name.
• Abusing the bonus system or engaging in deliberate Bonus Hunting.
• Attempting to complete KYC using forged or another person's identity documents.
• Use of hacking tools, cheating software, or automation programs.
• Harassing or abusing other players.
• Using funds obtained through money laundering or illegal means.
• Using or managing an account on behalf of a minor.

Grapwin takes your personal data privacy seriously. Information provided at registration is used solely for account management and payment processing.

We never sell your information to third parties. However, data may be shared when required by law or for security investigations.

For more details, please visit our Privacy Policy Read.

Grapwin believes gaming is for entertainment — not addiction. We encourage all members to play responsibly.

Self-Control Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Decide in advance how long you will play in a single session.
• Temporary Break: Place your account on a break for anywhere between 24 hours and 30 days.
• Permanent Exclusion: You may request permanent account closure at any time.

If you feel that gaming is having a negative impact on your daily life, please reach out to our support team. To learn more, visit our Responsible Gaming Visit the page.

Grapwin may suspend or close an account under the following circumstances:

• Violation of these Terms and Conditions.
• If evidence of fraud or deception is found.
• If identified as a minor.
• Extended inactivity (more than 12 months).
• Upon submitting a self-exclusion request.

Users may contact support at any time to request account closure. If a valid balance remains, you will be given the opportunity to withdraw it before the account is closed.

Grapwin reserves the right to update these Terms and Conditions, in part or in full, at any time. Members will be notified of significant changes via their registered number or through platform notifications.

Continued use of Grapwin after updated Terms and Conditions have been published will be considered acceptance of the new terms. We recommend checking this page regularly.

If you have any questions about these Terms and Conditions, contact our Bengali support team — we're available 24/7.